Solutions Consultant

When you arrive at the office, are you excited about the day ahead?  Do you want to see your work have a direct impact on the business, and on the success of customers?  Do you enjoy working in a fast-paced environment, with a top-tier team as part of a growing company?  If so, then Paystri is the place for you.

At Paystri, we are uniquely focused on the complete customer journey, and we partner with customers each-and-every step of the way to ensure comprehensive satisfaction and success.  Paystri is actively seeking a talented, highly motivated Solutions Consultant to function as a core member of our best-in-class Customer Success team.

Mission

The Solution Consultant role at Paystri offers you the opportunity to make a significant impact on our customers and plays a key role in driving the revenue growth of the company.  You intimately understand that successful customers do not leave, and that Customer Success helps build strong relationships, product adoption, referrals, and renewals.  The successful candidate will be joining a dynamic group that has delivered demonstrable value to our customers and to Paystri.

Outcomes

Ensure that Customers Are Wildly Successful!

  • Develop an intimate understanding of Paystri solutions (products and services) and how they create measurable value for customers (increase revenue, decrease cost, manage risk).
  • Support the Sales organization by building an accurate profile of the customer’s needs and developing a business case for appropriate Paystri solutions. You will follow through to value delivery, partnering with other Paystri teams during customer implementation through to post go-live.
  • Engage with existing customers to apply new Paystri solutions to help grow their business. You will capture learning on solution positioning and pricing, help create case studies/testimonials, etc. to drive approaches to new customer sales.
  • Actively support new customer implementations, including onboarding and technical integration and configuration, to ensure a smooth transition to payment processing with Paystri.
  • Rally both internal and external resources as-needed to ensure that all customer needs are being met.
  • Tenaciously troubleshoot and rectify issues to ensure complete customer satisfaction (as-needed).
  • Engage with customers to provide as-needed training, best practices and guidance.
  • Partner and collaborate with internal Paystri resources during the development and deployment of new, customer success-centric features.
  • Above all, be a team player with a strong desire to roll-up your sleeves and help others on the team. You’ll play an integral role with building out a world-class Customer Success team.

What You’ll Need

Bring your A-game to work every day and leave it all on the field while receiving the satisfaction that your contributions are tremendously impactful to our growing A-team!

  • Self-starter, possessing the enthusiasm and ability to function in a team environment.
  • Outstanding communication, presentation, organization, project management, and interpersonal skills.
  • Exceptional ability to engage with customers in a consultative manner.
  • Willingness to hustle and be comfortable with high levels of flexibility while continuing to add value to our Customer Success team.
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally.
  • Strong written and verbal communication skills.
  • Prior payment processing experience, preferably in a sales engineering (pre-sales) role OR in an account management role with clear ‘farmer’ responsibilities such as revenue growth/upsell within assigned portfolio (preferably in a technology-based company).
  • Building rapport with customers, influencing customer stakeholders (and sometimes internal stakeholders), and taking responsibility for outcomes are your strong suite. Very comfortable presenting to customers and ‘holding court’ equally at C-level and Operations-level.  Fluency with MS PowerPoint expected.

To Apply

Candidates provide resumes to talent@paystri.com